Accessibility Statement for Elizabeth Harley Limited

Last updated: 20 August 2025
Applies to: www.elizabeth-harley.store

Our commitment
Elizabeth Harley Limited is committed to ensuring that our website is accessible to as many people as possible, regardless of technology or ability. We follow recognised best practices, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, and we aim to meet our duties under the Equality Act 2010.

How accessible this website is:
We know some parts of this website may not be fully accessible:
Some product images may lack detailed alternative text.

• Video demonstrations may not always have captions or transcripts.

• The Stripe Payments checkout process is provided by a third-party supplier and may not fully support all assistive technologies.
   

We are working to address these issues and provide alternative solutions where possible.

What we are doing
To improve accessibility, we:

• Use descriptive text for links and buttons.

• Ensure product information is presented in clear text as well as images.

• Design layouts that adapt for mobile, tablet, and desktop use.

• Support zooming and keyboard navigation.

• Choose third-party providers (e.g. Stripe Payments UK) with strong accessibility standards.
   

Compliance status
This website is partially compliant with WCAG 2.2 AA, due to the issues listed above.

Feedback and contact information
If you experience any difficulty in using this website or need product information in a different format (such as large print, plain text, or audio), please contact us:

• Email: support@elizabethharley.co.uk

We will consider your request and respond within 10 working days.
Enforcement procedure.

If you contact us about an accessibility issue and are not satisfied with our response, you can seek advice from the Equality Advisory and Support Service (EASS):

• Website: www.equalityadvisoryservice.com

• Telephone: 0808 800 0082

The Equality and Human Rights Commission (EHRC) is responsible for enforcing accessibility under the Equality Act 2010.

Third-party services
Where we rely on third-party tools (such as Stripe Payments UK for checkout), some accessibility aspects may be outside of our direct control. We select suppliers with strong accessibility commitments and provide alternatives where possible.