Last updated: 04/12/2025

Elizabeth Harley Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our website, you agree to the terms of this Privacy Policy.

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1. Who We Are

Elizabeth Harley Limited
Company Registration Number: [Insert Number]

We act as the Data Controller for the personal data we collect.

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2. Information We Collect

We collect the following categories of information:

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A. Information You Provide to Us

• Account details (name, email address, password)

• Order information (billing address, delivery address)

• Payment information (processed securely via third-party payment providers; we do not store card numbers)

• Customer service correspondence

• Marketing preferences

 

B. Information Collected Automatically

When you browse our site, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on site

• Cookies and tracking technologies (see Section 8)

 

C. Information from Third Parties

• Payment processors

• Delivery partners

• Advertising and analytics platforms

 

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your orders

• To create and manage your account

• To provide customer support

• To send order updates and service messages

• To personalise your shopping experience

• To send marketing communications (with your consent)

• To improve our website, products, and services

• To meet legal, regulatory, and tax obligations

 

4. Legal Bases for Processing (Applicable if UK/EU GDPR)

We process your data under the following legal bases:

• Contractual necessity – to process purchases or manage your account

• Legitimate interests – business analytics, fraud prevention, website improvements

• Consent – email marketing, non-essential cookies

• Legal obligation – financial record-keeping, regulatory compliance

 

5. How We Share Your Information

We may share your data with trusted third parties, including:

• Payment processors (e.g., Stripe, PayPal)

• Delivery and logistics partners

• Customer service tools

• Marketing and analytics providers

• IT and hosting providers

• Legal or regulatory authorities (when required)

We never sell your personal information.

 

6. International Transfers

Some service providers may store or process your data outside your country.
Where required, we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

 

7. Data Retention

We retain personal data only for as long as necessary:

• Order and tax records: typically 6–7 years

• Customer account data: retained while the account is active

• Marketing data: until you withdraw consent

After this period, data is securely deleted or anonymised.

 

8. Cookies and Tracking Technologies

Our website uses cookies to:

• Operate essential site functions

• Analyse website traffic and performance

• Provide personalised content

• Support advertising and remarketing

You may manage cookies through your browser settings or via our cookie banner. For more details, see our Cookie Policy.

 

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict or object to processing

• Transfer your data (data portability)

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

To exercise these rights, contact us at [Insert Contact Email].

 

10. Data Security

We implement technical and organisational measures to protect your data, including:

• Encrypted communications (HTTPS/SSL)

• Secure payment gateways

• Access controls and authentication

• Regular security reviews

However, no online transmission is 100% secure.

 

11. Children’s Privacy

Our website is not intended for children under 16.
We do not knowingly collect data from children.

 

12. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for their privacy practices.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last updated” date.